Caroline
OperationsShe is used to getting things done and enjoys being recognized for it. Protecting that reputation can put her at odds with the colleagues who know what the work still needs.
The story
It was supposed to
be a quick fix.
Caroline is about to tell the client it’s resolved. Then Jonah puts another report on her desk. Steven has promised an answer by four.
One client. One quarter.Pick up a report
The number the client has.
Caroline has already typed “resolved.” This is the statement Silver Lion received, and Steven needs a reply he can stand behind. She is one click away from sending it.
“Don’t send that.”
Jonah’s printout covers the same quarter, with a heading that looks much the same. Caroline asks which report is the correction. Neither, he says. This one is from Finance.
And now there’s another number.
By midmorning, a third file has joined the first two. The client is still waiting. Jonah was supposed to be preparing for another customer’s rehearsal this afternoon.
At Provisio Data, an urgent problem usually lands with someone who knows how to fix it. Often, that’s Jonah. He’d also like to take his vacation.
The board wants AI. The team is trying to keep its promises. As Caroline works to make the numbers dependable, she has to face how much she has come to expect of the people around her.
Meet the people behind the reportsIf you’ve ever had to explain a missed deadline or untangle someone else’s spreadsheet, you’ll feel at home here. No technical background needed.
